Zed-Service™: Your Service Management Software.

Zed-Service™ is end-to-end customer service management software that streamlines complete after-sales service management which includes inventory, warranty & repair processes of a company. Rapid globalization and emergence of new trends in the market have brought a great surge in the manufacturing industry. The major goal is to build the top line via sales and manufacturing, the after-sales service and customer service has become the need for every company, so as to provide the best high quality facilities to their customers.

Why Zed-Service™ as Your Service Management Software?

Zed-Service™, our after-sales service management software is a comprehensive service management software that streamlines inventory, warranty, service and repair management for Carry-In (walk-in service), On-Site (field service management), Return-To-Bench (RTB) after-sales processes.

  • Carry-in Repair system

    is designed with keeping the challenges of a carry-in repair centre in mind. With an end-to-end module integration, Zed-Service™ enables a complete lifecycle approach to service management. The robust features enable clients to streamline paperwork & maintain excel, control overhead expenses and reduce TAT significantly! Our automated software improves the profitability of client’s company’s service centre through synchronizing warranty, inventory and claim management, tracking repair status, identifying dead-on-arrival (DOA) cases, along with other major benefits that help service centres to gain a superior edge. Thousands of Carry-In service centres use Zed-Service™ to ensure efficiency, profitability and tremendous customer service. This includes some of the Mobile Telecommunication, Wellness Product and Electronic Appliance companies and more.


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  • Repair Centres

    face a tough time managing field technicians /engineers and work-orders for on-site repair. The absence of an automated software solution results in more time being spent on the roads against fulfilling service orders. Zed-Service™ Service Management System for On-Site Repair supports extensive features to ensure an optimum utilization of resources and reduced service delivery costs. Our end-to-end software modules like Work-order Creation, Warranty Management System Software, Part and Inventory Management, Return-To-Bench and Warranty Claim Management Software automate On-Site Repair Process and maintain accuracy of product movement and help to keep the customers informed about the repair in progress.

    Our software streamlines on-site and return-to-bench (RTB) repair processes with well defined business logics of the company. While our software allows complete tracking and visibility about the repair actions taken and the progress about the product service, it also provides a one-stop window to the top management of companies to track and control SLA and other related factors.



  • "
    The requirements were well understood by the team. The output matched our expectation. I would recommend Zed-Axis and its team as very creative and understandable. The execution of the project was very fast.

    Ravi Talwar Area Sales Manager-India, Thai Airways International PCL.
  • "
    The Zed-Axis team is edged with good visualization and technical skills in web design and new media. They have delivered desired results with a fast turn-around time.

    Aniruddha Sen Manager - eMarketing, ITC Ltd- Hotels Division
  • "
    Zed-Axis Team is completely reliable in extending post-implementation support for our Project. Their response time & efficiency reflects true professionalism.

    Snigdha Mehta Assistant Manager (HR), Vodafone

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