Helpdesk Support system software by Zed-Axis
Zed-Axis’s Help desk support software solution allows support agents to track, prioritize, and solve the customer support tickets. A better working help desk is at the heart of huge customer support.
Our cloud-based help desk support software helps our clients to streamline customer support with time saving & effortless methods and tools like automations and triggers. It is instinctual and simple to use it because it has been created with both customers and support desk agents in vision.
Some people call it as a help desk, service desk, or some call it as support desk software but ultimately, it is a means to an end in simple way. Because it is proven that satisfactory customer support begins with the availability of the right tools. And with Zed-Axis software solution, our clients gets everything they required to create the unique customer experience possible
Benefits of Issue Tracking System software by Zed-Axis
- Our help desk support software tracks tickets all over the groups of agents and share those tickets with another user. ( for e.g., partner vendors)
- It allows users to send the tickets for the purposes of escalation.
- Both internal and external responses are visible in a single view so there’s a complete view of all updates in one ticket only.
- It helps in turning a useful ticket into a informative and knowledge based article and get automatic informative/knowledge base suggestions.