Because if you run a Fitness or Gyming center, you must know that your equipments are worth it; only if you don’t follow the “fix it only when it stops working” approach. When someone buys fitness equipments, they are buying more than just equipments. Every sale is a promise to meet and exceed our customer's expectations, and also the promise of excellent equipment after-sales service.
After-Sales Service though critical is still a neglected or less thought about business process in the health & wellness industry and can be a major bottleneck to the growth if it continues to be neglected further.